🔒 Blocking Issues

• Blocking doesn't seem to be working

  In this article, you’ll find all the useful information you need about blocking issues: apps not being blocked, apps being blocked when they shouldn’t be, Restricted messages, broken limits, and more. We recommend taking your time and carefully following the instructions. (https://storage.crisp.chat/users/helpdesk/website/-/3/2/1/9/3219039fc179d800/englishqaj9fj.png =597xauto) First, we’re sincerely sorry you’re experiencing blocking issues. Please know that our team is doing everythinPopular

• How To Fix The App Picker When It’s Not Working Properly?

  In this article, you’ll find all the useful information you need about the app picker in case of repeated crashes, and how to work around this issue. We recommend taking your time and carefully following the instructions. (https://storage.crisp.chat/users/helpdesk/website/-/3/2/1/9/3219039fc179d800/englishqaj9fj.png =597xauto) The picker can be especially unstable on iOS 17 and iOS 18 devices. If your iPhone can run iOS 26, we recommend updating it. color 000000 (How To FSome readers

• How to Fix App Limits That Aren’t Working?

  In this article, you’ll find all the useful information you need about Time Limit issues: time going over the limit while apps are not blocked, apps being blocked even though the limit has not been reached, and more. We recommend taking your time and carefully following the instructions. (https://storage.crisp.chat/users/helpdesk/website/-/3/2/1/9/3219039fc179d800/englishqaj9fj.png =597xauto) Refresh the Limit: OpSome readers

• Some apps are not blocked by Jomo

  In this article, you’ll find all the information and guidance you need if your apps are not being blocked when they should be. Please read the instructions carefully. (https://storage.crisp.chat/users/helpdesk/website/-/3/2/1/9/3219039fc179d800/englishqaj9fj.png =597xauto) If your apps aren’t being blocked properly by Jomo, there could be a few different reasons. Before anything else, please double-check the following: That the apps are correctly selected in one of your rSome readers

• One or more popular apps (Messenger, Facebook, etc.) are blocked by Jomo but I have never selected them!

  You haven’t selected apps like Messenger, Facebook, or Spotify in Jomo, yet they’re still being blocked. That’s because a URL associated with one of those apps was blocked. (https://storage.crisp.chat/users/helpdesk/website/-/3/2/1/9/3219039fc179d800/translate1y03ebq.png =907xauto) (Blocklist) Check what’s being blocked Open Jomo Rules.   Open your active rules.   Make sure only apps are selected. Avoid selecting links like: facebook.com, mfacFew readers

• I've blocked all apps except a few, but these few aren't properly allowed

  If one of your rules is set to Whitelist mode (blocks everything except a few apps) and your apps are still getting blocked, you might be dealing with a conflict between different screen time apps. Since iOS 17.4, a bug has caused compatibility issues between screen time apps, especially when a blocking rule uses the Whitelist mode. (https://storage.crisp.chat/users/helpdesk/website/-/3/2/1/9/3219039fc179d800/translate1y03ebq.png =842xauto) How can you fix it? TwFew readers

• My Health data no longer shows up in Jomo. What can I do?

  We're really sorry you're experiencing this issue. We're currently investigating to understand what's causing the problem. Thanks for your patience. (https://storage.crisp.chat/users/helpdesk/website/-/3/2/1/9/3219039fc179d800/translate1y03ebq.png =881xauto) What can I do to fix this? Restore permissions   Tap this link from your iPhone.   When Jomo asks for permission, grant access again. Reinstall Jomo   1.Few readers

⏳ Screen Time Issues

• Estimated Screen Time Is Incorrect: How To Fix It?

  In this article, you’ll find a complete tutorial about Estimated Screen Time and what to do if it isn’t working properly. Please read carefully and follow the instructions all the way through. (https://storage.crisp.chat/users/helpdesk/website/-/3/2/1/9/3219039fc179d800/englishqaj9fj.png =597xauto) For most features, Jomo uses the screen time data shared by Apple through our connection to Screen Time. However, in some areas, thPopular

• My screen time on Jomo is different from Apple's screen time

  Unlike Screen Time, Jomo focuses solely on a more accurate screen time measurement, ignoring moments when you're not actively doing anything on your phone (for example, just checking your home screen). (https://storage.crisp.chat/users/helpdesk/website/-/3/2/1/9/3219039fc179d800/translate1y03ebq.png =873xauto) Here’s how it works Apple starts counting screen time as soon as your iPhone screen is on — even if you're not doing anything, it still counts. JomoFew readers

• How To Fix Screen Time Issues?

  In this article, you’ll find all the useful information you need about Screen Time issues: stuck reports, differences with Apple, incorrect limits, incorrect time in Squads, and more. We recommend taking your time and carefully following the instructions. (https://storage.crisp.chat/users/helpdesk/website/-/3/2/1/9/3219039fc179d800/englishqaj9fj.png =597xauto) First, we’re sincerely sorry you’re experiencing Screen Time issues. Please know that our team is doing everything we can toFew readers

• Screen time detailed data no longer displays on iOS 16

  When updating from iOS 16 to iOS 17, some technical changes were made to Screen Time, specifically regarding data transmission. Although we did our best to fix this technical issue, we currently have no official fix from Apple. This may explain why the Home Screen doesn't look the same. This problem affects ALL Screen Time apps and ONLY concerns data (not app blocking). (https://storage.crisp.chat/users/helpdesk/website/-/3/2/Few readers

• Why is Jomo showing too much screen time for some apps?

  We’re really sorry you’re experiencing this issue and we're truly sorry that it may affect your experience with Jomo. However, this is a recent Screen Time bug introduced in iOS 18, which duplicates the time spent on certain apps. The result? Multiple apps show the same screen time, even if you didn’t use them (e.g., 30 minutes on Wallet or Passwords). (https://storage.crisp.chat/users/helpdesk/website/-/3/2/1/9/3219039fc179d800/translate1y03ebq.png =895xauto) How can I fix thFew readers

🛠️ Other Issues

• How to disable "Share Across Devices" in Screen Time?

  In this article, you’ll find all the useful information you need about Share Across Devices, including how to turn it off. We recommend taking your time and carefully following the instructions. (https://storage.crisp.chat/users/helpdesk/website/-/3/2/1/9/3219039fc179d800/englishqaj9fj.png =597xauto) This option merges Screen Time across your different Apple devices. However, it creates a conflict with Jomo and prevePopular

• I can't uninstall any app on my iPhone/iPad, why is that?

  In this article, you’ll find all the useful information you need if you can no longer delete apps from your iPhone after installing Jomo. We recommend taking your time and carefully following the instructions. (https://storage.crisp.chat/users/helpdesk/website/-/3/2/1/9/3219039fc179d800/englishqaj9fj.png =597xauto) This option is only enabled if you added Strict Mode to one of your rules, whether active or inactive. This pFew readers

• Private browsing is not available anymore in Safari

  Since you installed Jomo, Private Browsing and Safari Browsing History have been unavailable (iOS 16, 17 or 18). Two things can cause Private Browsing to disappear. This bug is fixed on iOS 26: A rule blocks Adult Content. A rule blocks content through Additional Options & Websites. Delete your rule. Use the second website blocking method. (https://help.jomo.so/en/article/how-to-block-websites-on-iphone-or-ipad-Few readers

• How To Fix Blank or Unresponsive App Icons on iPhone?

  When you add or remove a session that has Strict Mode enabled, some system apps (preinstalled by Apple on all iPhones) may turn white or become unresponsive, meaning you can’t tap them to open. Don’t worry—we’ve identified the issue, reported it to Apple, and found a way to fix it in just a few taps. (https://storage.crisp.chat/users/helpdesk/website/-/3/2/1/9/3219039fc179d800/ba-118fwy2m.png =790xauto) What’s happening (simply)? When you enable Strict Mode, the “Anti-uninstFew readers

• How to remove "Restricted" from my apps?

  After installing Jomo and setting up a rule, you might notice a Restricted screen appearing on certain apps. Don’t worry — in most cases, it’s just a configuration issue, and a quick fix can resolve the most common cases. (https://storage.crisp.chat/users/helpdesk/website/-/3/2/1/9/3219039fc179d800/translate1y03ebq.png =884xauto) Some associated domains have been blocked (https://storage.crisp.chat/users/helpdesk/website/-/3/2/1/9/3219039fc179d800/restrictedsyeqsf.pngFew readers

• Fix Jomo after updating to iOS 17 or iOS 18

  After a major iOS update, your iPhone and certain apps, including Jomo, might experience some slowdowns. Don’t worry — We've anticipated this and found simple ways to get things running smoothly again! Restart Your iPhone or iPad As simple as it may seem, just restarting your iPhone can fix a lot of problems. Don’t know how to do it? Check out this Apple article. Force Restart Your iPhone or iPad If the "gentle" method doesFew readers