Are you having problems with app blocking? We're here to help!

If you encounter a technical issue, don't worry. Try these four steps in order, and 99% of problems should resolve quickly. This article is regularly updated, and the solutions provided have been tested and verified before being recommended to you.
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🔄 1. Restart the blocking

The connection between Jomo and Apple's Screen Time may occasionally encounter issues. That’s why we added a button to quickly reset the blocking of apps and websites. Here’s how to reconnect:

Open Jomo, then go to "Rules."
Tap the "❓" icon at the top right.
Tap "Reset Blocking."
Wait a few seconds, then check if Jomo now correctly blocks or unblocks content.


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🔎 2. Check your rules and selected apps and websites

If resetting the blocking didn’t work, it’s time to check your rules — you may find that Jomo is working exactly as it should! Quickly review the status of the rule, as well as the selected apps and websites for each of your sessions and conditions.

If you have other screen time apps installed on your phone, check if they have active blocking rules. Some apps, like Opal, automatically add a blocking session during work hours.


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🔌 3. Reconnect Jomo to Apple's Screen Time

Follow these steps to reconnect Jomo to Apple’s Screen Time. This is very helpful if you are experiencing multiple blocking issues over a short period, indicating that the connection has become unstable.

Open this link on your iPhone/iPad.
Jomo will ask for permission again to access screen time. Tap "Continue," then "Allow."
Check if your blocking issue is resolved.
Restart the blocking once more if needed (see Step 1).
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📱 4. Force restart tour iPhone/iPad or update It

If nothing else works, a forced restart of your device or updating to the latest version of iOS may solve the problem. Once done, you may want to repeat steps 1 and 3.

Force restart your iPhone / Force restart your iPad
Update your iPhone or iPad
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🛠️ Still not resolved? Check out the following articles:

🟢 Some apps are not blocked by Jomo

⭐️ One or more popular apps (Messenger, Facebook, etc.) are blocked by Jomo even though I never selected them!

⌛️ My app limit does not display the correct usage time

✅ I've blocked all apps except a few, but these are not properly allowed

☑️ The app selector does not work correctly

🥸 Private browsing is no longer available in Safari

🚫 I can't uninstall any app, why?

🧑‍🔧 I uninstalled Jomo, but apps and websites are still blocked
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🛠️ Can't find your answer? Please contact us through the Jomo app (Profile > Messages > Chat with us) or by email at hello@jomo.so. We read and respond to every message.

Please be polite and courteous with the support team and be as precise as possible when explaining your problem. We do our best to respond as quickly as possible. Note that our team is based in France 🇫🇷 and a time zone difference may apply depending on your location. Thank you for your understanding.

Updated on: 25/09/2024