Having Issues with Blocking? We've Got You Covered!

Please read and test all the steps in this article carefully; 99% of problems encountered can be resolved simply.

Try These 4 Steps in Order. They Should Solve Most Problems.

🔄 1. Restart App Blocking

The connection between Jomo and Apple’s Screen Time can sometimes encounter issues. That's why we've added a button to quickly restart app blocking.

Go to the "Rules" tab, tap the (?) icon in the top-right corner, then tap "Reset blocking".
Wait a few seconds, then check if Jomo has correctly blocked or unblocked your apps/websites.

🔎 2. Check Your Sessions and Conditions as Well as Selected Apps and Websites

If restarting app blocking hasn't worked, it's time to take a look at your rules － you might discover that Jomo is behaving exactly as it should! Quickly check the state as well as selected apps and websites for each of your sessions and conditions.

🔌 3. Reconnect Jomo to Apple's Screen Time

Follow this procedure to reconnect Jomo to Apple's Screen Time. This is very helpful if you're experiencing several blocking issues in a short period, suggesting that the screen time connection has become unstable. In this case, reconnecting should work wonders.

Open this link on your iPhone/iPad.
Jomo will ask you again for authorization to access screen time. Press "Continue", then "Authorize".
Next, check whether your blocking issue is fixed. Restarting app blocking once again might help (see Step 1).

📱 4. Force Restart Your iPhone/iPad & Update Your iOS Version

If nothing else works, force restarting your device or updating it to the latest iOS version might resolve your issue. Once done, repeating steps 1 and 3 might help.

Force restart your iPhone
Force restart your iPad
Update your iPhone or iPad

Still Not Fixed? Check the Following Articles.

🟢 Some apps (not all) are not blocked by Jomo

⭐️ One or more popular apps (Messenger, Facebook, etc.) are blocked by Jomo but I have never selected them!

⌛️ My app limit is not displaying the correct usage time

✅ I've blocked all apps except a few, but these few aren't properly allowed

☑️ App picker is not working correctly

🥸 Private browsing is not available anymore in Safari

🚫 I can't uninstall any app, why is that?

🧑‍🔧 I uninstalled Jomo but apps and websites are still blocked

Don't see your problem listed or still having trouble? Please reach out to us in the Jomo app (Profile > Messages > Chat with us) or by email at hello@jomo.so. We read and respond to every message.

Please maintain politeness and courtesy with the support team and be as precise as possible in explaining your problem. Please note that our team is based in France 🇫🇷, and there may be a time difference depending on your location. Thank you for your understanding.

Updated on: 02/04/2024