Articles on: Troubleshooting
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I uninstalled Jomo but apps and websites are still blocked

If you've uninstalled Jomo from your iPhone/iPad and find that certain apps are still blocked, you can follow the troubleshooting methods 1. and 2. below to unlock your apps. But first, please carefully read the three inserts that follow.

We understand how frustrating it can be to encounter issues like this, and we sincerely apologize for any inconvenience caused! However...

Keep in mind that this issue is related to an APPLE BUG, not Jomo specifically. On very rare occasions, Apple may not automatically delete the screen time restrictions set with Jomo when you uninstall the app. This is indeed their responsibility, as Jomo is not notified in any way when you uninstall the app and can't do anything on your phone from the moment you press "Remove App" – it's simply not there anymore.

The troubleshooting steps below have been proven effective by users who have encountered this issue with Jomo or other screen time apps. If they don't resolve your issue, the best course of action is to contact Apple Support. They will have the tools to get your iPhone/iPad back on track.

1. Reinstall Jomo and try to unblock the apps which are stuck

Reinstall Jomo.
Complete the onboarding process (as a new user or by logging in to your account, it doesn't matter).
Start a new session, blocking the apps that are stuck.
Delete the session (tap on it, scroll down then press "Delete").

Your apps should now be accessible. If that's not the case, try method 2.

2. Toggle on/off stuck apps in the Always Allowed section of your Screen Time Settings

Open the Settings app and navigate to Screen Time.
Tap on Always Allowed.
Add all blocked apps to the list of always allowed apps.
Return to the previous screen, then close the Settings app.
Open Settings again and go to Screen Time > Always Allowed.
Remove all apps from the list, except for a few essentials (such as Messages) – the choice is yours.
Return to the previous screen, then close the Settings app.
Now, check if your apps are accessible.

If the issue persists, repeat steps 1 to 4 (at that point, your apps should be accessible since they are defined as Always Allowed), then contact Apple support for further assistance.

Next time you wish to uninstall Jomo, we recommend you follow the steps listed in this article: How to uninstall Jomo (the right way)

Updated on: 06/04/2024

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