🔒 Blocking Issues

• Blocking doesn't seem to be working

  Sorry you're running into a blocking issue with Jomo. Don’t worry — this guide will help you fix 99% of the most common problems. We’re doing our best to keep it up to date with reliable solutions that actually work. (https://storage.crisp.chat/users/helpdesk/website/-/3/2/1/9/3219039fc179d800/translate1y03ebq.png =810xauto) Restart Blocking The connection between Jomo and Screen Time can sometimes get disrupted. In that case, we recommend force-restarting the bloPopular

• App picker is not working properly

  The app picker is developed by Apple, not Jomo. The issues you’re experiencing are shared by all screen time apps (regardless of their price or claims). The following are the best workarounds we have while waiting for Apple to fix these bugs. Each one has been tested and confirmed by our community—thanks to them! (https://storage.crisp.chat/users/helpdesk/website/-/3/2/1/9/3219039fc179d800/translate164k0k8.png =844xauto) --Popular

• My limit is not displaying the correct usage time

  Limits are calculated based on the screen time data provided by Apple’s Screen Time. Sometimes, the data sent by Apple may be incorrect due to a bug on their end. In those rare cases, limits may not work as expected in Jomo. (https://storage.crisp.chat/users/helpdesk/website/-/3/2/1/9/3219039fc179d800/translate1y03ebq.png =927xauto) My apps didn’t get blocked even though I went over my time limit Refresh the limit Open Jomo Rules.   Open thFew readers

• Some apps are not blocked by Jomo

  If your apps aren’t being blocked properly by Jomo, there could be a few different reasons. Before anything else, please double-check the following: That the apps are correctly selected in one of your rules in Jomo.   That the blocking rule is currently in a Blocking status (Active Rule). (https://storage.crisp.chat/users/helpdesk/website/-/3/2/1/9/3219039fc179d800/translate1y03ebq.png =938xauto) Force Restart Your iPhone / iPad You can force restart your iPhonFew readers

• One or more popular apps (Messenger, Facebook, etc.) are blocked by Jomo but I have never selected them!

  You haven’t selected apps like Messenger, Facebook, or Spotify in Jomo, yet they’re still being blocked. That’s because a URL linked to one of those apps was blocked. (https://storage.crisp.chat/users/helpdesk/website/-/3/2/1/9/3219039fc179d800/translate1y03ebq.png =907xauto) (Blocklist) Check what’s being blocked Open Jomo Rules.   Open your active rules.   Make sure only apps are selected. Avoid selecting links like: facebook.com, mfacebookFew readers

• I've blocked all apps except a few, but these few aren't properly allowed

  If one of your rules is set to Whitelist mode (blocks everything except a few apps) and your apps are still getting blocked, you might be dealing with a conflict between different screen time apps. Since iOS 17.4, a bug has caused compatibility issues between screen time apps, especially when a blocking rule uses the Whitelist mode. (https://storage.crisp.chat/users/helpdesk/website/-/3/2/1/9/3219039fc179d800/translate1y03ebq.png =842xauto) How can you fix it? TwFew readers

• My Health data no longer shows up in Jomo. What can I do?

  We're really sorry you're experiencing this issue. We're currently investigating to understand what's causing the problem. Thanks for your patience. (https://storage.crisp.chat/users/helpdesk/website/-/3/2/1/9/3219039fc179d800/translate1y03ebq.png =881xauto) What can I do to fix this? Restore permissions   Tap this link from your iPhone.   When Jomo asks for permission, grant access again. Reinstall Jomo   1.Few readers

⏳ Screen Time Issues

• Estimated screen time is incorrect

  Jomo uses two methods to calculate screen time: ⚙️ Estimated Screen Time This is the total time spent on apps, based on data from Apple Screen Time. 🍎 Apple Screen Time This is the raw screen time directly sent by Apple’s Screen Time feature. It’s calculated and managed by Apple. (https://storage.crisp.chat/users/helpdesk/website/-/3/2/1/9/3219039fc179d800/download-crisp5u3p7g.png =1314xauto) 🍎 Haven’t installed Jomo yet? Download Jomo for freePopular

• My screen time on Jomo is different from Apple's screen time

  Unlike Screen Time, Jomo focuses solely on a more accurate screen time measurement, ignoring moments when you're not actively doing anything on your phone (for example, just checking your home screen). (https://storage.crisp.chat/users/helpdesk/website/-/3/2/1/9/3219039fc179d800/translate1y03ebq.png =873xauto) Here’s how it works Apple starts counting screen time as soon as your iPhone screen is on — even if you're not doing anything, it still counts. JomoFew readers

• My Jomo screen time does not appear

  First of all, we’re sorry for the issues related to Screen Time. Please know we’re doing our best to address bugs and problems linked to Apple integration. If you’re experiencing frequent issues with the Jomo home screen or the Trends in the Profile tab, we recommend reading and following the steps below. (https://storage.crisp.chat/users/helpdesk/website/-/3/2/1/9/3219039fc179d800/translate1y03ebq.png =889xauto) Just downloaded Jomo and don’t see any data? IfFew readers

• Screen time detailed data no longer displays on iOS 16

  When updating from iOS 16 to iOS 17, some technical changes were made to Screen Time, specifically regarding data transmission. Although we did our best to fix this technical issue, we currently have no official fix from Apple. This may explain why the Home Screen doesn't look the same. This problem affects ALL Screen Time apps and ONLY concerns data (not app blocking). (https://storage.crisp.chat/users/helpdesk/website/-/3/2/Few readers

• Why is Jomo showing too much screen time for some apps?

  We’re really sorry you’re experiencing this issue and we're truly sorry that it may affect your experience with Jomo. However, this is a recent Screen Time bug introduced in iOS 18, which duplicates the time spent on certain apps. The result? Multiple apps show the same screen time, even if you didn’t use them (e.g., 30 minutes on Wallet or Passwords). (https://storage.crisp.chat/users/helpdesk/website/-/3/2/1/9/3219039fc179d800/translate1y03ebq.png =895xauto) How can I fix thFew readers

🛠️ Other Issues

• How to disable "Share Across Devices" in Screen Time?

  The Share Across Devices feature can corrupt Screen Time data in Jomo. To avoid any potential issues, we strongly recommend turning off this option on all your Apple devices connected to the same Apple ID. Don’t worry—this won’t disable Screen Time on your devices. It simply prevents the time tracked on each device from being merged. (https://storage.crisp.chat/users/helpdesk/website/-/3/2/1/9/3219039fc179d800/translate1y03ebq.png =882xauto) How do you turn off ShaPopular

• I can't uninstall any app on my iPhone/iPad, why is that?

  If you’ve recently enabled a rule in Strict Mode with Jomo, it prevents you from deleting apps on your iPhone. This is a safeguard to avoid deleting Jomo. Unfortunately, Apple doesn’t allow blocking the deletion of Jomo only—it applies this behavior to all installed apps. (https://storage.crisp.chat/users/helpdesk/website/-/3/2/1/9/3219039fc179d800/translate1y03ebq.png =900xauto) How can I avoid this? Read the alert that appears when Strict Mode is activated. (hFew readers

• Private browsing is not available anymore in Safari

  Since you installed Jomo, Private Browsing and Safari Browsing History have been unavailable. There are two possible reasons for this: You added a rule blocking Adult Content. You added a rule blocking websites via the Additional Options & Websites setting. (https://storage.crisp.chat/users/helpdesk/website/-/3/2/1/9/3219039fc179d800/translate1y03ebq.png =904xauto) How to restore Private Browsing & History? If you're blocking Adult Content, unfortuFew readers

• Fix Jomo after updating to iOS 17 or iOS 18

  After a major iOS update, your iPhone and certain apps, including Jomo, might experience some slowdowns. Don’t worry — We've anticipated this and found simple ways to get things running smoothly again! Restart Your iPhone or iPad As simple as it may seem, just restarting your iPhone can fix a lot of problems. Don’t know how to do it? Check out this Apple article. Force Restart Your iPhone or iPad If the "gentle" method doesFew readers

• How to remove "Restricted" from my apps?

  After installing Jomo and setting up a rule, you might notice a Restricted screen appearing on certain apps. Don’t worry — in most cases, it’s just a configuration issue, and a quick fix can resolve the most common cases. (https://storage.crisp.chat/users/helpdesk/website/-/3/2/1/9/3219039fc179d800/translate1y03ebq.png =884xauto) Some associated domains have been blocked (https://storage.crisp.chat/users/helpdesk/website/-/3/2/1/9/3219039fc179d800/restrictedsyeqsf.pngFew readers