🔒 Blocking Issues

• Blocking doesn't seem to be working

  If you encounter a technical issue, don't worry. Try these four steps in order, and 99% of problems should resolve quickly. This article is regularly updated, and the solutions provided have been tested and verified before being recommended to you. 🔄 1. Restart the blocking The connection between Jomo and Apple's Screen Time may occasionally encounter issues. That’s why we added a button to quickly reset the blocking of apps and websites . Here’s how to reconnect: Open Jomo,Popular

• App picker is not working properly

  The app selection screen may present some instabilities (frequent crashes, inability to view a category, empty lists...). We have reported these technical issues to Apple and are awaiting fixes from them. These issues are common across all screen time applications, as this screen is provided by Apple. In the meantime we've found (thanks to our research and our community) several solutions. 🔌 Reconnecting Jomo to Screen Time The liSome readers

• Some apps are not blocked by Jomo

  If you're having trouble blocking specific apps on your iPhone/iPad with Jomo and have already done the following: Ensured that you've selected the apps correctly. Confirmed that your rule is displayed as "Blocking" in Jomo. Force restarted your phone and reconnected Jomo to Apple's Screen Time. Next, follow the additional troubleshooting steps below. ⬇️ ‎‎ ☑️ 1. Unselect then reselect stuck appsFew readers

• My limit is not displaying the correct usage time

  Time limits on Jomo rely on Apple’s Screen Time data. Occasionally, incorrect data is sent to Jomo, often due to bugs in Screen Time. These bugs are rare, but they may happen more often on some devices. For transparency, we label the limits as "BETA" while awaiting fixes from Apple. In the meantime, follow the steps below if you're having trouble with your time limit. ‎‎ ↘️ The usage time shown in my limit is LOWER than the actual time used 1. Refresh limit On rare occasions, AppFew readers

• One or more popular apps (Messenger, Facebook, etc.) are blocked by Jomo but I have never selected them!

  If you notice that a popular app (such as Messenger, Facebook, Spotify, etc.) is blocked by Jomo, even though you've never selected it to be blocked in Jomo, read on. To fix this issue, you need to review the blocked content for all of your sessions and conditions to ensure that you haven't selected a related web domain using Apple's native list. For example, if Messenger is blocked, check that facebook.com or messenger.com are unselected in all your blocking rules. Unselect relatedFew readers

• I've blocked all apps except a few, but these few aren't properly allowed

  Recently, a 🐞 bug (unrelated to Jomo) has caused this issue for some users. This is actually due to a conflict between one or more Screen Time apps installed on your device. The result? Apps that are supposed to be allowed are not, and a screen with Restricted Access appears on them. Don't worry; we know how to fix it! 🔓 How to unblock the apps? To do this, you will need to choose betweenFew readers

⏳ Screen Time Issues

• Estimated screen time is incorrect

  Jomo provides an estimate of your daily screen time on your iPhone/iPad. It's used in various parts of the app where Apple's Screen Time data isn't yet accessible: blocking rules (limits, etc.), squads, widgets, and more. Your estimated screen time should closely match your actual screen time (a 5-10 minute difference is normal). If the estimate is significantly inaccurate, follow these troubleshooting steps.‎ ‎‎ ↗️ Estimated screen time is HIGHER than actual screen time If your estimaPopular

• My screen time on Jomo is different from Apple's screen time

  The great strength of Jomo is that it presents you with a more faithful screen time than Apple's, which explains why sometimes the two differ. What do you mean, more accurate? Yes, via Screen Time, Apple recovers the time during which your phone is switched on. But this doesn't mean it's actually being used. For example, when you've stopped using it, put it down, but not locked it. You can't call that screen time, can you? Well, at Jomo, we've taken it upon ourselves to remove this so-calledFew readers

• My Jomo screen time does not appear

  Is the home screen stuck loading, showing no data, or having errors? Here's the thing: Jomo retrieves data from the Screen Time system, and sometimes the connection between the two can experience some slowdowns. But don’t worry, we have a solution for this! 🌱 First day on Jomo? If you're new to the app, it's normal that Jomo doesn’t show any data yet. This is normal. The connection with Screen Time is not retroactive, but immediate. This means Jomo is unaware of any data from before.Few readers

• Screen time detailed data no longer displays on iOS 16

  Your Home Screen on Jomo Isn't Showing App Details Anymore? Here’s What to Do! When updating from iOS 16 to iOS 17, some technical changes were made to Screen Time, specifically regarding data transmission. Although we did our best to fix this technical issue, we currently have no official fix from Apple. (https://storage.crisp.chat/users/helpdeskFew readers

🛠️ Other Issues

• How to disable "Share Across Devices" in Screen Time?

  ❌ How to disable “Sharing between devices”? Open your Press Scroll down until you find the option . Deactivate the option 🤔 Why disable this option? Cross-devicPopular

• Private browsing is not available anymore in Safari

  Private browsing on Safari is no longer available since installing Jomo? Depending on the blocking rules you've set up on Jomo, certain settings on your iPhone may change, including private browsing on Safari. Let us explain more! ‎ 🕵️ Why is private browsing on Safari disabled? If you've activated one of the following rules or options, private browsing on Safari will be automatically disabled: Blocking adult content A rule blocking websites across all browsers (selected from theFew readers

• I can't uninstall any app on my iPhone/iPad, why is that?

  You were cleaning up your phone when you discovered that you could no longer uninstall an app from your device. Don't panic, it's a Strict Mode security, applied to one of your blocking rules. 🤔 Why does Strict Mode prevent me from deleting my apps? At Jomo, we don't do anything without your consent. When you added this rule, along with Strict Mode, we sent back an alert to warn you that app deletion would no longer be possible. Didn't you see it? (https://storage.crisp.chatFew readers

• Fix Jomo after updating to iOS 17 or iOS 18

  After a major iOS update, your iPhone and certain apps, including Jomo, might experience some slowdowns. Don’t worry! We've anticipated this and found simple ways to get things running smoothly again! 🔌 Restart Your iPhone or iPad As simple as it may seem, just restarting your iPhone can fix a lot of problems. ⚡️ Force Restart Your iPhone or iPad If the "gentle" method doesn'tFew readers

• How to remove "Restricted" from my apps?

  You Set a Blocking Rule with Jomo, and "Restricted Access" Appears Even Though This App Wasn't Affected? Here's the Explanation! To keep it simple and short: by blocking certain domains or subdomains, you prevent some services from functioning properly. And since it doesn’t have all the necessary elements, your phone decides to block it and automatically displays "Restricted Access." ‎ ‎ 🛠️ IFew readers