Sorry you're running into a blocking issue with Jomo. Don’t worry — this guide will help you fix 99% of the most common problems.

We’re doing our best to keep it up to date with reliable solutions that actually work.

Restart Blocking

The connection between Jomo and Screen Time can sometimes get disrupted. In that case, we recommend force-restarting the blocking system:

1. Open Jomo > Rules.
2. Tap the ? icon.
3. Tap Reset Blocking
4. Wait a few seconds, then check if content is properly blocked or unblocked.

Check selected content

Make sure the content you're trying to block or unblock is the same as what you’ve selected. Also check whether your rule is currently active or not. If you’ve installed another screen time app, make sure it’s not blocking content on its side.

Remove any other blocking apps

Screen Time can be picky and doesn’t handle multiple screen time apps well on the same device. We recommend removing any apps other than Jomo.

Remove iOS App Limits and/or Downtime

If you’ve set limits using Screen Time, they might interfere with Jomo. Here’s how to remove them:

1. Open Settings > Screen Time > App Limits.
2. Swipe left on each limit to delete it.
3. Open Settings > Screen Time > Downtime.
4. Toggle off Scheduled

Reconnect Jomo to Screen Time

1. Open this link from your iPhone or iPad.
2. When Jomo asks for permission, tap Allow.  
3. Go to Rules > ?.
4. Tap Reset Blocking

Close background apps

Get into the habit of fully closing apps instead of just leaving them in the background. It helps your iPhone perform better overall.

Turn off Low Power Mode

Low Power Mode limits background activity. But Jomo needs to run in the background to track screen time and apply restrictions.

1. Go to Settings > Battery.  
2. Turn off Low Power Mode

Force Restart your iPhone or iPad

You can force restart your iPhone — don’t worry, it’s totally safe and simply clears your device’s cache:

1. Press and quickly release the Volume Up button.
2. Press and quickly release the Volume Down button. 
3. Press and hold the Side button. 
4. When the Apple logo appears, release.

🔗 View Apple’s full tutorial

Update iOS & Jomo

Please make sure your iPhone is running iOS 18 or higher, and that you have Jomo version 1.8.37 or above. To check your app version:

1. Open Jomo > Profile > Settings.
2. Scroll to the bottom to see your version number.

It should be 1.8.37 or higher.

My issue still isn’t fixed

Here are some more specific guides that might help:

• Some apps are not blocked by Jomo

• One or more popular apps (Messenger, Facebook, etc.) are blocked by Jomo even though I never selected them!

• My app limit does not display the correct usage time

• I've blocked all apps except a few, but these are not properly allowed

• The app selector does not work correctly

• Private browsing is no longer available in Safari

• I can't uninstall any app, why?

• I uninstalled Jomo, but apps and websites are still blocked

None of these helped me

If you’ve tried everything and nothing worked, feel free to reach out to us through the app (Profile > Settings > Help & Feedback > Chat with us) or by email at hello@jomo.so. We handle every request as quickly as possible. To speed things up, please explain your issue clearly and include screenshots if you can.

Updated on: 16/07/2025