After installing Jomo and setting up a rule, you might notice a Restricted screen appearing on certain apps. Don’t worry — in most cases, it’s just a configuration issue, and a quick fix can resolve the most common cases.

Some associated domains have been blocked

Here’s a non-exhaustive list of apps that are often affected

1. Meta services: Messenger, Facebook, Instagram, WhatsApp
2. Streaming services: Spotify, YouTube Music, Amazon Music, WSJ Audio
3. Video services: Prime Video, YouTube

Steps to fix

1. Open Jomo > Rules.
2. Tap your rule.
3. Under “Block”: (e.g., for Messenger) uncheck URLs like mfacebook.com, messenger.com, facebook.com, etc.
4. Tap Save

Note: Selecting the main app is usually enough to also block the web version. For example, blocking the Facebook app will also block the website. Want to block a website across all browsers? Check out our dedicated article.

There’s a conflict between Jomo and another Screen Time app

A bug introduced in iOS 17.4 is causing conflicts between Screen Time apps, especially when using a Whitelist.

Two ways to fix this

1. Switch to Blocklist mode in Jomo instead of Whitelist
2. Uninstall any other Screen Time apps.

Note: This conflict goes both ways — Jomo might also interfere with other Screen Time apps.

Is your rule in Strict Mode? Please refer to our dedicated article for more details.

A Screen Time setting is blocking content

General

1. Go to Settings.
2. Tap Screen Time.
3. Tap Content & Privacy Restrictions
4. Turn off Content & Privacy Restrictions

Blocked Websites

1. Go to Settings.
2. Tap Screen Time.
3. Tap Content & Privacy Restrictions
4. Tap App Store, Media, Web & Game
5. Make sure Web Content is set to Unrestricted

Blocked Apps / App Store

1. Go to Settings.
2. Tap Screen Time.
3. Tap Content & Privacy Restrictions
4. Tap Allowed Apps & Features
5. Make sure all apps are allowed.

In-App Purchases / Installations

1. Go to Settings.
2. Tap Screen Time.
3. Tap Content & Privacy Restrictions
4. Tap App Installations & Purchases
5. Make sure everything is set to Allow

An MDM profile or VPN is conflicting with Jomo (Parental Controls)

If you recently installed parental controls with an MDM profile, it might be interfering with Jomo (which uses Screen Time technology).

1. Go to Settings.
2. Tap General > VPN & Device Management.
3. Tap MDM Profile.
4. Tap Remove Management

⚠️ Warning: This option might be greyed out on a company phone. In that case, please contact your IT department.

The issue started after uninstalling Jomo. What should I do?

For this type of issue, please refer to our dedicated article and follow the recommended steps.

Updated on: 17/07/2025