My Jomo screen time does not appear

Is the home screen stuck loading, showing no data, or having errors? We've got you covered!

Jomo retrieves data from the Screen Time system, and sometimes the connection between the two can experience some slowdowns. But don’t worry, we have a solution for this!

🌱 First day on Jomo?

If you're new to the app, it's normal that Jomo doesn’t show any data yet. This is normal. The connection with Screen Time is not retroactive, but immediate. This means Jomo is unaware of any data from before.

Give Jomo about an hour to display the first data. After that, you’ll be able to fully enjoy your home screen and the Journaling feature.

🌀 Is the screen stuck on endless loading?

While Jomo is retrieving and displaying the data, a loading screen is shown. But sometimes, this might stay longer than expected. If this happens, here’s how to resolve the issue:

On the "Home" screen, tap the 🔄 icon at the top of the screen.
Tap on the previous day (e.g., if today is Monday, tap on Sunday), then return to the current day.

❌ Is the screen time data incorrect? (e.g., apps not accounted for)

Before blaming Jomo, it’s important to check if Screen Time is causing the issue. Sometimes, Screen Time may not provide the correct data to Jomo! Here’s how to check:

Open Settings on your iPhone.
Tap on Screen Time.

Check if all apps are displayed correctly and if synchronization is working properly. If you notice, just like on Jomo, that some apps are not appearing even though you have used them, then the issue is indeed with Screen Time. To resolve this:

Scroll down in Screen Time.
Tap on "Turn Off App & Website Activity."
Then, reactivate Screen Time by tapping "Turn On App and Website Activity."







⚠️ Warning: This operation erases the Screen Time data collected in recent days. Your recorded time will be reset to 0. Changes will also be reflected in Jomo. To see results, you will have to wait until the next day.

Updated on: 06/09/2024