First of all, we’re sorry for the issues related to Screen Time. Please know we’re doing our best to address bugs and problems linked to Apple integration.

If you’re experiencing frequent issues with the Jomo home screen or the Trends in the Profile tab, we recommend reading and following the steps below.

Just downloaded Jomo and don’t see any data?

If you're using a version earlier than iOS 17.4, note that Jomo can’t access your Screen Time history before the app was installed. Apple only allows access to historical data starting with iOS 17.5. Your first data points will show up after about 1 hour of use. The full report will be available within 24 hours.

The home screen keeps refreshing. What can I do?

1. Open Jomo > Home.  
2. Tap 🔄.  
3. Tap Today.  
4. Select yesterday, then select today again.

If the screen feels stuck (slow scrolling, outdated data), try following these steps to unlock it.

The data shown is incorrect. What should I do?

1. Open Settings.  
2. Go to Screen Time.  
3. Check the last update date (under All App & Website Activity).

1. Tap All App & Website Activity. 
2. Make sure your Screen Time data matches what you see in Jomo.

If the data doesn’t sync or are incorrect

1. Go to Screen Time.  
2. Scroll down and tap Turn Off App & Website Activity.  
3. Turn your iPhone off and back on.  
4. Go back to Screen Time.  
5. Tap Turn On App & Website Activity.

Please note: this may erase your Screen Time history. Your data will then start back from zero.

Updated on: 18/07/2025