My app limit is not displaying the correct usage time
If your time limit (app time limit, dynamic limit or good apps first) is not displaying the correct usage time, here's how to fix it.
Open Jomo and navigate to Rules > Conditions. Tap on your limit, scroll down, and press “Refresh condition”. You may try this multiple times.
Disable the "Share Across Devices" option in your Screen Time settings. Otherwise, the time counted for your limit will include the time spent on your other Apple devices.
If nothing else is not working, reconnect Jomo to Apple's Screen Time by opening this link on your iPhone/iPad. Jomo will ask you again for authorization to access screen time. Press "Continue", then "Authorize". Next, check whether app usage is tracked properly.
Open Jomo and navigate to Rules > Conditions. Tap on your limit then go to More > Monitor usage in real time. Disable this option.
The way time spent on an app is recorded differs between the "Home" tab and the "Rules" tab.
On the "Home" tab, the data is reliable as it's extracted directly from Apple's Screen Time. However, we can only use this data for screen time reports, not for rules, widgets, etc., due to privacy reasons.
On the "Rules" tab, we rely on Apple to notify Jomo when a certain threshold is reached (1min, 2min, 3min, etc.). Most of the time they do, but sometimes they don't or do it incorrectly. A fraction of devices are much more impacted by this bug. We've reported this issue to Apple and are still awaiting a fix. In the meantime, we've labeled the app limit feature as "BETA" in Jomo.
Try These 3 Steps In Order
Open Jomo and navigate to Rules > Conditions. Tap on your limit, scroll down, and press “Refresh condition”. You may try this multiple times.
Disable the "Share Across Devices" option in your Screen Time settings. Otherwise, the time counted for your limit will include the time spent on your other Apple devices.
If nothing else is not working, reconnect Jomo to Apple's Screen Time by opening this link on your iPhone/iPad. Jomo will ask you again for authorization to access screen time. Press "Continue", then "Authorize". Next, check whether app usage is tracked properly.
If You Are Encountering Frequent Issues With Time Limits
Open Jomo and navigate to Rules > Conditions. Tap on your limit then go to More > Monitor usage in real time. Disable this option.
Why Are Time Limits So Capricious?
The way time spent on an app is recorded differs between the "Home" tab and the "Rules" tab.
On the "Home" tab, the data is reliable as it's extracted directly from Apple's Screen Time. However, we can only use this data for screen time reports, not for rules, widgets, etc., due to privacy reasons.
On the "Rules" tab, we rely on Apple to notify Jomo when a certain threshold is reached (1min, 2min, 3min, etc.). Most of the time they do, but sometimes they don't or do it incorrectly. A fraction of devices are much more impacted by this bug. We've reported this issue to Apple and are still awaiting a fix. In the meantime, we've labeled the app limit feature as "BETA" in Jomo.
Updated on: 25/06/2024
Thank you!