Is your time limit not working or has it stopped working? We're here to help!

Time limits on Jomo rely on Apple’s Screen Time data. Occasionally, incorrect data is sent to Jomo, often due to bugs in Screen Time. These bugs are rare, but they may happen more often on some devices. For transparency, we label the limits as "BETA" while awaiting fixes from Apple.

In the meantime, follow the steps below if you're having trouble with your time limit.
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↘️ The usage time shown in my limit is LOWER than the actual time used

1. Refresh limit

On rare occasions, Apple stops sending usage data to Jomo. The limit gets stuck and no longer reflects actual usage. In this case, you need to restart the monitoring manually:

Open the blocking rule and scroll down.
Press “Refresh”.
Repeat the process if it doesn't work the first time.

2. Monitoring popular websites? Check if the app is included

If you want to set a time limit for a website like reddit.com or instagram.com, make sure to i**nclude the Reddit or Instagram app as well**. For popular services, Apple attributes time spent on the website to the app, so monitoring only the website won’t work (strange, right?).

If you don’t want access to these apps, you can always block them permanently with Jomo.

3. Reconnect Jomo to Apple's Screen Time

If the issue occurs frequently, you may need to reconnect Jomo to Apple's Screen Time:

Open this link on your iPhone or iPad
Accept the authorization request by pressing “Continue,” then “Authorize.”
Check that your limit has been reset. If it hasn’t, you can retry the refresh procedure from step 1.

4. Try our alternative monitoring method

If you continue experiencing issues, you can activate an alternative monitoring method that should be more reliable. The downside is that your limit will only update once the threshold is met, and you won't be able to check progress live. To enable it:

Open your blocking rule.
At the bottom, in the “More” section, deactivate the “Monitor real-time usage” option.
Confirm, then refresh your rule.
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↗️ The usage time shown in my limit is HIGHER than the actual time used

If the time shown in your limit is much higher than your actual usage, it might be counting usage from your other Apple devices, like your Mac or iPad. To fix this, do this on every Apple device you use:

Open the Settings app.
Tap "Screen Time."
Turn off "Share Across Devices."

The change takes effect tomorrow. If your limit is still wrong the next day, it could be a bug merging screen time from different devices even with sharing off. While waiting for Apple to fix it, do this on all devices except your main iPhone:

Open Settings.
Tap "Screen Time."
Tap "Turn Off App and Website Activity."

In a few hours or by the next day, your limit should now accurately track the time spent.

Updated on: 14/10/2024