I uninstalled Jomo but apps and websites are still blocked

You've removed all your rules or uninstalled Jomo, but some apps are still blocked? We're here to help!

We know it can be frustrating to face issues like this, and we apologize in advance. However, please note:

This bug is related to a malfunction in iOS (Apple). When the app is uninstalled, the communication between Jomo and Screen Time is broken. Jomo removes its rules instantly, but Screen Time retains a "Restricted" status on its side. That's why we recommend reading this article before uninstalling Jomo.
The following steps have been tested and approved by other users before you. If you follow these instructions, your issue should be resolved quickly.
This problem is common to all screen time apps that use Screen Time (Don’t believe it? Check here).

🛠️ If the problem persists, we suggest contacting Apple Support, who have the necessary tools to help resolve the situation.
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☑️ Step 1: Check if Another Screen Time App is Blocking Anything

Often, Jomo is blamed for issues caused by other apps installed on the iPhone. Some apps require you to set restrictions during the onboarding process, which you may have forgotten about. Please ensure this is not the case before proceeding.


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⬇️ Step 2: Reinstall Jomo and Block the Stuck Apps

The first thing to do is reconnect Jomo with Apple's Screen Time. To do this, reinstall Jomo, set up a rule to block your apps, and then delete it. Here’s how to do it step-by-step:

Reinstall Jomo from the App Store.
Complete the sign-up process (as you did the first time).
Launch a blocking rule (such as "Session").
Make sure to select the currently stuck apps to block.
Delete your session (tap it, scroll down, and tap "Delete" at the bottom).
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🔘 Step 3: Enable/Disable the Blocked Apps in "Always Allowed" (Settings > Screen Time)

The second step is to add the apps to your "Always Allowed" list. This setting overrides restrictions applied by third-party screen time apps. Here’s how:

Open the Settings app and go to Screen Time.
Tap "Always Allowed."
Add the blocked apps to the list of always allowed apps.
Return to the previous screen, then close the Settings app.
Open Settings again and go to Screen Time > Always Allowed.
Remove all apps from the list, except a few essential apps (like Messages) — your choice.
Return to the previous screen and close the Settings app.
Now check if your apps are accessible.

🛠️ Still having trouble? Repeat steps 1 to 4 (at this point, your apps should be accessible since they are set as always allowed), then contact Apple Support for assistance.

💡 Next time you wish to uninstall Jomo, we recommend following the guidelines in this article: How to (properly) uninstall Jomo. It only takes a few seconds but can help avoid situations like this!

Updated on: 06/09/2024