> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.jomo.so/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why is Jomo showing too much screen time for some apps?

We’re really sorry you’re experiencing this issue and we're truly sorry that it may affect your experience with Jomo.

However, this is a recent Screen Time bug introduced in `iOS 18`, which duplicates the time spent on certain apps. The result? Multiple apps show the same screen time, even if you didn’t use them (e.g., 30 minutes on Wallet or Passwords).


![](https://storage.crisp.chat/users/helpdesk/website/-/3/2/1/9/3219039fc179d800/translate_1y03ebq.png =895xauto)

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# **How can I fix this bug?**

![](https://storage.crisp.chat/users/helpdesk/website/-/3/2/1/9/3219039fc179d800/doublon_10nh4qm.png =636xauto)


### On your iPhone 

1. Open **Settings**.  
2. Go to **Screen Time**.  
3. Tap `See All App & Website Activity`.  
4. Check if the data matches what you see in Jomo.  
5. Go back to **Screen Time. ** 
6. Tap `Turn Off App & Website Activity`.  

7. [Force restart your iPhone.](https://support.apple.com/)  
8. Open **Settings**.  
9. Go to **Screen Time**.  
10. Tap `App & Website Activity`.  
11. **Turn it back on**.  
12. **Restart** your iPhone normally.

If the issue persists,** please update your iPhone to the latest iOS Version.**

### In Jomo
  
1. Open **Jomo** > **Home**.  
2. Tap 🔄  
3. Wait a few seconds.

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# **How can I remove those apps?**

Only apps downloaded from the App Store can be excluded. System apps like Passwords, Health, Settings, Screenshots, or Wallet can’t be removed.

1. Open **Jomo** > **Home**.  
2. Go to `…`.  
3. Tap `Excluded Apps`.  
4. Add the apps you want to exclude.  
5. Tap `Select`.

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# **How can you prevent this from happening again?**

If you’re using another screen time app, **please delete it from your phone**. When multiple third-party apps connect to Screen Time, **it can cause issues with tracking app usage.** 

This bug comes from Screen Time and affects** all apps that rely on it**. We’re actively working with other developers and Apple to help fix this issue ASAP.