> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.jomo.so/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# One or more popular apps (Messenger, Facebook, etc.) are blocked by Jomo but I have never selected them!

You haven’t selected apps like Messenger, Facebook, or Spotify in Jomo, yet they’re still being blocked. **That’s because a URL associated with one of those apps was blocked.**

![](https://storage.crisp.chat/users/helpdesk/website/-/3/2/1/9/3219039fc179d800/translate_1y03ebq.png =907xauto)

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# (Blocklist)** Check what’s being blocked**

1. Open **Jomo** > **Rules**.  
2. Open your active rules.  
3. Make sure **only apps are selected.**

Avoid selecting links like: `facebook.com`, `mfacebook.com`, `messenger.com`. This can cause issues with Messenger or WhatsApp.  

![](https://storage.crisp.chat/users/helpdesk/website/-/3/2/1/9/3219039fc179d800/web_qnss1i.png =717xauto)


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# (Whitelist)** Exclude links from being blocked**

1. Open **Jomo** > **Rules**.  
2. Open your active rules.  
3. Add the links related to the app that was mistakenly blocked (for example, for Messenger: `mfacebook.com`, `messenger.com`, …)

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# **I still want to block these sites**

If you want to block sites like `facebook.com` without interfering with other Meta apps (Messenger, etc.), follow these steps:

1. Open **Jomo** > **Rules**.  
2. Tap the rule card of your choice.  
3. On the rule detail screen, tap the **Block** section.  
4. In that screen, tap **Additional Options & Websites** at the bottom.  
5. Type the website URL manually, then tap **Add**.

Using this method for blocking websites won’t cause any issues with related apps.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/2/1/9/3219039fc179d800/web1png_c8zrf6.png =766xauto)