> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.jomo.so/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to remove "Restricted" from my apps?

After installing Jomo and setting up a rule, you might notice a `Restricted` screen appearing on certain apps. *Don’t worry* — in most cases, it’s just a configuration issue, and a quick fix can resolve the most common cases.


![](https://storage.crisp.chat/users/helpdesk/website/-/3/2/1/9/3219039fc179d800/translate_1y03ebq.png =884xauto)

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# **Some associated domains have been blocked**


![](https://storage.crisp.chat/users/helpdesk/website/-/3/2/1/9/3219039fc179d800/restricted_syeqsf.png =641xauto)

### Here’s a non-exhaustive list of apps that are often affected 

1. **Meta services:** Messenger, Facebook, Instagram, WhatsApp  
2. **Streaming services:** Spotify, YouTube Music, Amazon Music, WSJ Audio  
3. **Video services:** Prime Video, YouTube

### Steps to fix

1. Open **Jomo** > **Rules.**  
2. Tap your rule.
3. Under “Block”: (e.g., for Messenger) uncheck URLs like `mfacebook.com`, `messenger.com`, `facebook.com`, etc.  
4. Tap `Save`

**Note**: **Selecting the main app is usually enough to also block the web version**. For example, blocking the Facebook app will also block the website.** Want to block a website across all browsers?** [Check out our dedicated article.](https://help.jomo.so/en/article/how-to-block-websites-on-your-iphoneipad-using-jomo-ly7jcr/)

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# **There’s a conflict between Jomo and another Screen Time app**

A bug introduced in `iOS 17.4` is causing conflicts between Screen Time apps, especially when using a `Whitelist`.

### Two ways to fix this

1. Switch to `Blocklist` mode in Jomo instead of `Whitelist`
2. Uninstall any other Screen Time apps.

Note: This conflict goes both ways — *Jomo might also interfere with other Screen Time apps.*


**Is your rule in Strict Mode?** [Please refer to our dedicated article for more details.](https://help.jomo.so/en/article/how-to-remove-a-blocking-rule-in-strict-mode-1y5xlmp/)

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# **A Screen Time setting is blocking content**



![](https://storage.crisp.chat/users/helpdesk/website/-/3/2/1/9/3219039fc179d800/restricted2_78wxf0.png =688xauto)


### General

1. Go to **Settings.**  
2. Tap **Screen Time.**  
3. Tap `Content & Privacy Restrictions`  
4. Turn off `Content & Privacy Restrictions`

### Blocked Websites

1. Go to **Settings.**  
2. Tap **Screen Time**.  
3. Tap `Content & Privacy Restrictions`  
4. Tap `App Store, Media, Web & Game`  
5. Make sure `Web Content` is set to `Unrestricted`

### Blocked Apps / App Store

1. Go to **Settings**.  
2. Tap **Screen Time.**  
3. Tap `Content & Privacy Restrictions`  
4. Tap `Allowed Apps & Features`  
5. Make sure all apps are allowed.

### In-App Purchases / Installations

1. Go to **Settings**.  
2. Tap **Screen Time.**  
3. Tap `Content & Privacy Restrictions`  
4. Tap `App Installations & Purchases`  
5. Make sure everything is set to `Allow`

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# **An MDM profile or VPN is conflicting with Jomo (Parental Controls)**

If you recently installed **parental controls with an MDM profile**, it might be interfering with Jomo (which uses Screen Time technology).

1. Go to **Settings.**  
2. Tap **General** > **VPN & Device Management**.  
3. Tap** MDM Profile**.  
4. Tap `Remove Management`

⚠️ **Warning**: This option might be greyed out on a company phone. In that case, **please contact your IT department.**

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# **The issue started after uninstalling Jomo. What should I do?**

For this type of issue, please refer [to our dedicated article and follow the recommended steps.](https://help.jomo.so/en/article/i-uninstalled-jomo-but-apps-and-websites-are-still-blocked-14c74p8/)