> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.jomo.so/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I get a refund for my Jomo Plus subscription?

**Tl;dr:** [Request a refund from Apple](https://support.apple.com/en-us/118223)

Subscriptions are handled and billed by Apple (iTunes). **No payment is made directly to Jomo.**

![](https://storage.crisp.chat/users/helpdesk/website/-/3/2/1/9/3219039fc179d800/english_qaj9fj.png =597xauto)



## ${color}[#000000](**How do in-app purchases work?**)

In exchange for a percentage of sales (30%), **Apple manages Jomo Plus billing for us**. They handle: **auto-renewals, billing, and refunds**. At the end of each month, Jomo receives a lump sum without any customer or payment details. Apple doesn’t share who purchased what or how. **This means we’re unable to issue refunds directly.**


## ${color}[#000000](**How can I request a refund?**)

1. Sign in at [reportaproblem.apple.com](https://reportaproblem.apple.com)  
2. Tap **I’d like to**, then select **Request a refund**.  
3. Choose a reason.  
4. Tap **Next**.  
5. Select the app **Jomo**.  
6. Tap **Submit**.  

**Apple usually processes refund requests within 72 hours.** Unless the feature has been abused, they usually approve them. Keep in mind that in some countries, customers have a legal right to cancel (e.g. 14 days in France).

☞ [Check Apple’s official help article.](https://support.apple.com/en-us/118223)


## ${color}[#000000](**What if Apple rejected my request?**)

If your request was denied, it likely didn’t meet Apple’s eligibility criteria. Here are some possible reasons:

1. You missed the refund withdrawal (typically over 31 days, varies by country).  
2. You’ve abused the refund feature.  
3. You’re ineligible for an unknown reason.  
4. You’ve already received a refund for this service.  

Unfortunately, **Jomo can't refund you directly or override Apple’s decision**. However, [you can appeal the decision by contacting Apple Support.](https://getsupport.apple.com/)



## ${color}[#000000](**I've canceled my subscription to switch to the Lifetime Plan and I want a refund.**)

###### Cancel your subscription

1. Open **Settings**.  
2. Tap your name.  
3. Go to **Subscriptions**.  
4. Tap **Jomo**.  
5. **Cancel the subscription.**

###### Request a refund

1. Sign in at [reportaproblem.apple.com](https://reportaproblem.apple.com)  
2. Tap **I’d like to**, then **Request a refund**.  
3. Choose a reason.  
4. Tap **Next**.  
5. Select the app **Jomo**.  
6. Tap **Submit**.  

###### Upgrade to Lifetime

1. Open **Jomo**.  
2. Go to **Profile** > **Settings** > **Get Plus**.  
3. Purchase the Lifetime Plan.

**Did you know?**  Jomo Plus Lifetime can be shared with your loved ones —* no extra cost*. [Let them enjoy it too!](https://help.jomo.so/en/article/jomo-plus-family-how-to-share-my-plan-1ffxztz/)